General
Questions, feedback, ideas, or telling us the product did something stupid.
Contact & status
Talk to a person
There is no ticket queue and no chatbot. Mail lands with someone who can actually change the product, and most things get a reply the same day.
Security
Found a hole? Tell us before you tell anyone else. Same-day acknowledgement, and credit if you want it.
Privacy & legal
Data requests, deletion, or anything about the terms and privacy policy.
Or just write here
Send it in one go
This opens your own mail client with everything filled in. Nothing is sent through us, and nothing is stored on this page.
Status
Is it broken, or is it me?
We do not run a status page yet — with this much traffic it would be theatre. Here is the honest state of each piece instead.
| Component | State | What that means for you |
|---|---|---|
| Website | Operational | Static pages on a CDN. If you are reading this, it is up. |
| Workspace | Operational | Sign-in, the composer, saved strategies and reports. |
| Demo mode | Operational | Runs entirely in your browser against sample data. Works even when everything else does not. |
| Live backtest engine | Degraded | Real yfinance runs are intermittent while we move the executor. Runs fall back to sample data, and the report labels itself when that happens. |
If a report says DEMO, the numbers are simulated. That badge is on the report itself for exactly this reason. A backtest showing sample data while claiming to be real is the single worst bug this product could have, so it announces itself instead.